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Virtual care

Get convenient care from wherever you are with Optum Virtual Care. Available to UnitedHealthcare (UHC) and Surest members with an eligible plan.* Get seen today.

UHC members: Get care
Surest members: Get care

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Need to schedule a visit with your local Optum doctor or care team?

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Convenient care from wherever you are

When you have health concerns, you want answers. But not all concerns need an in-person visit. That’s where Optum Virtual Care comes in.

Our board-certified physicians and nationally certified nurse practitioners are available 24/7/365.

Optum Virtual Care is available in all 50 states for UnitedHealthcare and Surest members with an eligible plan. Check with your health plan to learn more.

Note: In case of a medical emergency, go to the nearest emergency department or call 911.

What can Optum Virtual Care help with?

  • Colds and flu
  • Nausea and diarrhea
  • Sinus infections
  • Skin conditions
  • Allergies
  • Aches and pains
  • Prescription refills, if needed*
  • And more

*Certain prescriptions may not be available and other restrictions may apply.

Preparing for your virtual visit

Virtual care gives you several ways to connect with your doctor and get the care you need.


Prep your space

Take a few minutes before your virtual visit to prepare.


  • Choose a quiet and private area to avoid interruptions  
  • Position yourself in a well-lit room and try to avoid windows in the background

Get your information ready

It’s a good idea to have your questions and information on hand.


  • Bring your health plan ID card 
  • Jot down any questions you want to ask your provider  
  • Have a list of your prescriptions and over-the counter medications ready to share  

Check your tech

To ensure a smooth experience, take a few minutes to check your tech.


  • Make sure you have a strong internet connection
  • Ensure your computer, tablet or smartphone is well charged
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*Check your plan documents for details.