Support you and your patients can rely on
The Optum AI/GI Center of Excellence (COE) provides a full spectrum of integrated clinical expertise and enhanced services to your patients with autoimmune or gastroenterological disorders.
Clinical expertise and customized care
Optum AI/GI COE encompasses the following conditions:
- Dermatology
- Rheumatology
- Gastroenterology
Communication preferences: We help facilitate easy and effective communication so you can spend more time with your patients. You can choose how you want to be communicated with via fax, phone, email or a chat through the provider portal — we’ll communicate the way you prefer.
How we help
1050 Patrol Road
Jeffersonville, IN 47130
NPI: 1083045140
NCPDP: 1564930
Fax: 1-877-342-4596
Call: 1-855-427-4682
Speak to your account manager for help with:
- Prior Authorization (PA) preferences
- Designated teams focused on PA processing for specialty drugs
- Early identification of specialty PAs expiring within 30 days
- Proactive outreach to doctors to start PA process and regular follow-up track status
- Daily review of open PAs
- Total oversight for quicker resolution and dispensing
- Communication channels
- Choose how you want to get messages: via fax, phone, email or a chat through the provider portal — we’ll communicate the way you prefer. We can help:
- Run live test claims to verify benefits
- Find financial assistance for your patients
- Handle urgent medication requests (if medication is needed within 24 hours)
- Review reporting and analytics so you know how the program is working
- Choose how you want to get messages: via fax, phone, email or a chat through the provider portal — we’ll communicate the way you prefer. We can help:
Technology-enabled adherence programs, including a text adherence program and Optum® Schedule My Fill, help your patients follow their care plan to improve patient outcomes.
90.6% average adherence rate for multiple sclerosis patients
Source: Optum Specialty Pharmacy. Multiple sclerosis average adherence rate for 2022. Accessed July 14, 2023.
Schedule My Fill has resulted in:
94% improved/maintained adherence rates
89% fewer gap days
Source: Optum internal data, April 2023
Find everything you need in one place:
- View prior authorization status, initiate appeals and see denial history.
- Track prescription status and referral activities with enhanced dashboard views.
- Easily search for patient medication lists, allergy information, diagnosis codes and insurance information.
- Access more features coming soon to streamline your process.
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